2011 is here and we would like to share with our readers a great article from INC Magazine. In a few words this article gives you a vision about be grateful. ------------------ I wanted to use my last column of the year to discuss the value of "Thank You." Many start-ups and small businesses survive and thrive via referrals and word of mouth. I'll use a personal example today to show how one business keeps its word-of-mouth pipeline full. Earlier this year, our home air conditioning system failed during one of the hottest periods of the summer. We called our regular air conditioning and heating service, and they dispatched a technician who could not fix the problem. Seems the fan motor was bad, the unit was old, and they could not remove the fan blade from the motor. It was going to be at least a week to find a new fan and motor part, get someone out there, and get us some relief. And to add insult to injury, it was going to cost north of $600 in addition to the